GDPR Compliance
Last updated: 11/6/2025
Our Commitment to GDPR
LinguaChats.ai is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This page outlines how we handle your personal data in accordance with GDPR requirements.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you explicitly agree to our processing activities
- Contract: To provide our language learning services
- Legitimate Interest: To improve our services and prevent fraud
- Legal Obligation: To comply with applicable laws and regulations
Your Rights Under GDPR
As a data subject, you have the following rights:
Right of Access
You have the right to know what personal data we hold about you and how we use it. You can request a copy of your personal data at any time.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten)
You can request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the original purpose.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain situations.
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format and transfer it to another service provider.
Right to Object
You can object to our processing of your personal data in certain circumstances, particularly for direct marketing purposes.
Right to Withdraw Consent
Where we rely on your consent to process your data, you can withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of your GDPR rights, please contact us using the following methods:
- Email: support@linguachats.ai
- Use the "Privacy Settings" section in your account dashboard
- Contact our support team through the chat feature
We will respond to your request within 30 days (or 60 days for complex requests) and provide the requested information free of charge for the first request in a 12-month period.
Data Protection Measures
We implement several technical and organizational measures to protect your data:
Technical Safeguards
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication systems
- Automated backup and disaster recovery procedures
Organizational Measures
- Privacy by design and default principles
- Staff training on data protection
- Data processing agreements with third parties
- Regular review of privacy policies and procedures
Data Transfers
We primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes approved by supervisory authorities
Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Protect our legitimate business interests
Specific retention periods vary depending on the type of data and the purpose for which it was collected.
Complaints and Supervisory Authority
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with:
- Our Data Protection Officer (contact details below)
- The supervisory authority in your country
- The Irish Data Protection Commission (our lead supervisory authority)
Contact Our Data Protection Officer
If you have any questions about our GDPR compliance or wish to exercise your rights, please contact our Data Protection Officer:
Email: support@linguachats.ai
Phone: +372 8804691
Subject: GDPR Inquiry
Response Time: Within 30 days
Updates to GDPR Compliance
We regularly review and update our GDPR compliance measures. Any material changes will be communicated to you via email or through our website notifications.